Turnaround & Shipping FAQ's
All of your questions on turnaround and shipping... answered!
When can I expect my order?
What are my shipping options?
Standard turnaround time is 5-7 business days production time*, business days only. If you’d like to expedite your order, alternate shipping options are available on a case-by-case basis.
Free order pickup is available at our Orlando, FL headquarters - with this option, you will not be charged for shipping.
*Production time excludes shipping time & is dependent on quick mock approval from the customer.
How will my order be shipped?
Your order will be shipped via UPS Ground.* Once your order is shipped, we will e-mail you a tracking number - don’t forget to check your spam folder for this one!
*UPS Ground is used for all orders with standard turnaround time. UPS 2 Day, UPS 3 Day, UPS Overnight & other rush options may be available on a case-by-case basis as determined by your Customer Account Specialist.
How can I check the status of my order?
You can submit a request to check the status of your order here. You can also give us a call or send your Customer Account Specialist an e-mail to receive the status of your order! Once your order is shipped, you will also be e-mailed a tracking number.
What can affect/delay order turnaround time?
The following items will be subject to a longer turnaround time past our standard turnaround terms:
- Printed tags
- Hang tags
- Hem tags
- Folding & bagging
- Process prints
- Delayed mock approvalYour order turnaround time will begin once we have all of the following (and not before that!)
Your order turnaround time will begin once we have all of the following (and not before that!)
- Screenprint-ready artwork as confirmed by your Customer Account Specialist
- Approved mock of your design(s)
- Invoice payment